CLEANING SERVICE MANAGER

A Cleaning Service Manager oversees the daily operations of a cleaning team, ensuring high standards of cleanliness and customer satisfaction . This role involves managing staff, allocating tasks, monitoring performance, and handling client feedback. They also ensure compliance with health and safety procedures, manage inventory, and contribute to the overall efficiency of the cleaning service.

Here's a more detailed breakdown of the responsibilities:

Staff Management & Training:

• Supervising and managing a team of cleaning staff.
• Allocating cleaning duties and creating work schedules.
• Conducting performance reviews and providing feedback.
• Identifying and addressing training needs for cleaning staff.
• Delivering induction and proficiency training.
• Managing time and attendance, including timesheets.

Service Delivery & Quality Control:

• Ensuring service level agreements are met.
• Monitoring work to ensure it meets quality standards.
• Inspecting work done by cleaners and providing feedback.
• Handling customer complaints and feedback.
• Maintaining records related to cleaning operations.

Operational & Administrative Tasks:

• Managing cleaning supplies and inventory.
• Reordering supplies when needed.
• Ensuring compliance with health, hygiene, and safety procedures.
• Overseeing the maintenance of cleaning equipment.
• Contributing to the development of work plans and procedures.
• Attending meetings and communicating relevant information to the team.

Customer Relations:

• Building and maintaining relationships with clients.
• Ensuring customer satisfaction with the cleaning service.
• Addressing customer concerns and resolving issues.

Additional Responsibilities:

• May be involved in recruitment and hiring of cleaning staff.
• May be responsible for implementing new procedures and standards.
• May be required to participate in site inspections and meetings.
• May be involved in managing budgets for cleaning supplies.