Assistant Manager/ Manager, TriGen

As Assistant Manager/ Manager, you will support the Directors in operationalising TriGen’s mission and laying the foundation for a strong, future-ready team. You will play a central role in shaping internal systems, leading implementation, and stewarding organisational development.

Key Responsibilities

1. Establishing Foundational Structures

• Support the setup of operational systems across legal, governance, HR, finance, and administration.
• Build internal infrastructure, including IT systems, workflow processes, and communication channels.
• Lead the development of branding and communication materials for outreach and partnerships.
• Provide coordination and documentation for governance and compliance matters.

2. Driving Strategy and Execution

• Translate strategic priorities into actionable plans and track progress.
• Oversee day-to-day operations, ensuring cross-functional coordination and timely delivery.
• Facilitate team meetings and follow up on workstream deliverables.
• Supervise and coach junior staff and interns as delegated.
• Contribute to reports, proposals, and documentation for funders, partners, and regulators.

3. Organisation Development and Learning

• Shape a values-driven, collaborative team culture aligned with TriGen’s mission.
• Lead internal learning processes across medical, social, and youth development domains.
• Support strategic planning and knowledge management efforts.

4. Programme Design and Partnerships

• Lead the co-design of intergenerational programmes with Medical Leads and partners.
• Ensure alignment with clinical, social, and youth development outcomes.
• Manage stakeholder relationships and cross-sector collaboration.
• Develop scalable implementation frameworks and protocols.

5. Volunteer Management

• Design and oversee volunteer engagement strategies for youth and seniors.
• Supervise volunteer recruitment, onboarding, and development.
• Strengthen volunteer experience, retention, and leadership.
• Implement a volunteer leadership framework to build internal capacity.

6. Training and Development

• Design and deliver training modules for youth volunteers
• Facilitate training sessions and reflections to support volunteer development and programme alignment.
• Collaborate with healthcare professionals to ensure clinical relevance.
• Lead training evaluations, gather feedback, and iterate content to ensure continuous improvement and learning impact.

7. Project Implementation and Evaluation

• Lead project planning and delivery across multiple sites.
• Resolve operational challenges and ensure quality execution.
• Oversee data collection, outcome evaluation, and stakeholder reporting.
• Use findings to refine programme strategy and design.

8. Fundraising and Donor Management

• Support the development and execution of a fundraising strategy.
• Identify funding opportunities and contribute to proposals, grant applications, and reports.
• Build and maintain strong relationships with donors.
• Manage donor engagement systems and communications.

Requirements

• Values: Deep commitment to intergenerational work, community well-being, and the holistic development of both youth and seniors.
• Qualifications: Degree in social work, public health, community development, healthcare, or related fields.
• Experience: At least 4 years of relevant experience, preferably in programme development, volunteer management, community engagement, or operations in the social or healthcare sectors.
• Training & Facilitation: Confident in delivering training sessions and facilitating group reflections or discussions. Experience in designing and adapting training content for youth or community settings is strongly preferred.
• Leadership: Strong project management and team coordination skills. Experience supervising staff, volunteers, or interns is an advantage.
• Communication: Excellent written and verbal communication skills. Able to represent TriGen professionally in both internal and external settings.
• Collaboration: Strong interpersonal skills and the ability to build trust and partnerships across sectors—including healthcare, youth development, and social services.
• Work Schedule : Willingness to work on some weekday evenings and weekends to support volunteer engagement, programme delivery, and stakeholder meetings. A time-off system will be in place to ensure adequate rest and work-life balance.
• Technical Skills : Proficient in Microsoft Office. Familiarity with basic data entry, volunteer databases, or comms tools (e.g. Canva) would be helpful.