Service Assistant (Barista Level 1)

Position: Service Assistant (Barista Level 1)

Job Essence

Your role is simple yet important—you’ll be preparing and serving drinks, desserts, and ice cream while creating a warm, friendly experience for our customers. Don’t worry if you have no experience—we’ll train you fully!

Job Summary

• Prepare all items (drinks, desserts, ice cream) according to standard recipes and SOP
• Keep your work area clean, organized, and ready for action
• Prioritize food safety, service quality, and a smooth customer experience

Key Responsibilities

a. Daily Operations

• Prepare and serve espresso-based drinks, brewed coffee, teas, and other beverages according to standard recipes
• Provide prompt, friendly, and knowledgeable service to all guests
• Maintain cleanliness and organization of the barista station and service counters
• Follow food safety and sanitation guidelines
• Handle cash or POS transactions accurately

b. Food Safety & Sanitation

• Follow strict hygiene and food safety practices
• Sanitize tools, machines, and counters regularly
• Use gloves and proper utensils when handling food
• Store ingredients correctly and check expiry dates
• Dispose of waste promptly and properly

c. Workplace Safety & Security

• Use all equipment safely; report any malfunctions immediately
• Keep floor dry and free from hazards
• Follow safety procedures and know what to do in emergencies
• Report any risks or concerns to your supervisor

d. Team Support & Miscellaneous Duties

• Support colleagues at other counters when needed
• Attend all required trainings and team briefings
• Carry out any other duties assigned by your supervisor or Manager

Skills, Qualifications & Experience

Minimum Qualifications

• Primary or Secondary education
• No experience needed—just the willingness to learn!

Key Competencies

• Basic English or local language communication
• Able to follow instructions and SOPs
• Quick to learn and eager to work with a team
• Can handle busy periods and work under pressure
• Able to stand for long hours
• Clean, hygienic, and takes pride in a tidy workplace

Other Requirements

• Reliable and punctual
• Willing to work weekends, public holidays, and rotating shifts
• Uniform and meals provided
• Opportunities for cross-training and career advancement