IT Support Engineer - Singapore

Join Our Team as a Desktop Support Engineer in Singapore!

At ESP Global Services, we’re looking for a motivated Desktop Support Engineer or an IT Support Engineer who thrives in a dynamic environment to join our team in Singapore. You’ll be pivotal in providing top-tier technical support, resolving issues, and ensuring seamless user experiences across hardware, software, and connectivity systems. If you’re ready to tackle exciting challenges, grow your career, and be part of a global IT support leader, we’d love to connect!

What You'll Be Doing:
As a Desktop Support Engineer, your role will involve:

• Resolving technical issues escalated from the helpdesk, troubleshooting hardware, software, and connectivity problems while maintaining top-tier customer service.
• Hands-on support for desktop and end-user technologies, including laptops, mobile devices, video conferencing tools, remote access, and more.
• Installing, troubleshooting, and repairing desktops, laptops, printers, peripherals (monitors, keyboards, mice), and network equipment (routers, switches).
• Providing Smart Hands support for network hardware, routers, firewalls, and racks, following remote instructions from senior engineers.
• Managing incidents and service requests from customers, ensuring timely resolution and compliance with service level agreements (SLAs).
• Supporting software and OS deployments (MS Office, antivirus software) using tools like MSCM, WDS, or MDM solutions.

What We’re Looking For:

• 2-5 years of experience in IT infrastructure field support, including troubleshooting hardware, software, and operating system issues.
• Expertise in desk-side support and PC break/fix, with basic administration of Windows operating systems.
• Strong communication skills in English (other languages may be beneficial).
• Ability to work under pressure and remain calm in a fast-paced environment.
• Knowledge of wireless networking and understanding of network protocols.
• Physical ability to lift 20-40kg of equipment and stand or kneel for extended periods, if required.

Why ESP Global Services?
If you're passionate about IT and eager to make an impact, ESP Global Services is the place for you. Here’s what we offer:

• Personal & Professional Growth: Access to a wide range of training, career development programs, and learning journeys tailored to your goals. Whether you're looking to deepen your expertise or explore new roles, we provide the tools and support to help you grow.
• Diversity & Inclusion: We celebrate and value individual uniqueness. At ESP, your background and experiences are recognized and will help shape our future success.
• Competitive Salary & Benefits: We offer a competitive salary based on experience, with a range of benefits including Paid Time Off (PTO), Holidays, ESP Learning, Perkbox discounts, and more.

Who We Are:
Founded in 1992, ESP Global Services provides comprehensive 24/7 IT support solutions to customers worldwide. From the aviation industry to global enterprises, we offer customized IT support that meets the fast-paced demands of complex business environments. Our commitment to excellence and security ensures we provide the highest quality services, and we pride ourselves on having a diverse, passionate, and collaborative global workforce.
We are ITIL-aligned and ISO-accredited, maintaining the highest standards of compliance, security, and business continuity.

Join Our Visionary Team: If you’re driven by providing exceptional service and looking to work in a collaborative, forward-thinking environment, this is the opportunity for you. Be part of our global community of talented professionals, and help us exceed expectations and delight our customers every day.

ESP Global Services is an Equal Opportunity Employer.
ESP Global Services is an equal opportunity employer.