Customer Service Specialist

PINCH BAKEHOUSE PTE. LTD.


Date: 8 hours ago
Area: Singapore, Singapore
Salary: SGD 2,500 - SGD 3,500 per month
Contract type: Full time

Roles and Responsibilities

  • Answer customer enquiries via WhatsApp, Zendesk, email, and calls
  • Help customers make or adjust cake orders
  • Assist with dispatches—ensuring cakes are packed and sent off correctly in the morning
  • Work closely with the kitchen and delivery teams to solve any issues before they affect the customer
    • Flag any unusual cases to your team lead, and step in to help wherever needed

What We’re Looking For:

  • Prior customer service experience (bonus if it’s in retail, food, or online sales)Able to communicate fluently in English (Mandarin/Malay is a plus)
  • Can handle computers, messaging platforms, and learn new systems quickly (Zendesk experience is a bonus)
  • Positive attitude, good energy, and willingness to learn fast

Working Hours:

  • 5.5 days/week
  • Start time: 7:30 AM
  • Location: Pandan Loop

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