Application Support - L1

BOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry
62011 - Development of software and applications (except games and cybersecurity)

About this opportunity :

Our client is looking out for a Junior Level 1 Application Support Engineer with min 1 year of experience, familiar with usage of Helpdesk ticketing system like Jira, Servicenow, etc.

Requirements :

• We are seeking a detail-oriented, customer-focused Helpdesk Analyst to provide first-level technical support to end-users.
• The ideal candidate will diagnose, troubleshoot, and resolve software related issues efficiently while maintaining a high level of customer satisfaction, and escalate tickets to L2/L3 support teams as necessary.
• Serve as the first point of contact for users seeking technical assistance via email or ticketing system.
• Provide support for project's applications based on FAQs and support documents
• Escalate unresolved issues to L2/L3 IT support as necessary.
• Log and track issues using the helpdesk/ticketing system, ensuring accurate documentation and timely resolution.
• Assist in maintaining IT documentation and user guides.Minimum 1 year of experience in a technical support or helpdesk role.
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, JIRA).Excellent problem-solving and communication skills
• .Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Strong customer service orientation and interpersonal skills.