End User Computing (EUC) Administrator

Responsibilities:

• Assist in executing the migration strategy from Windows 10 to Windows 11 across the organization.
• Conduct device readiness assessments, including hardware compatibility and software inventory validation.
• Coordinate with the Intune Engineer to support Autopilot deployments, device enrollment, and policy application.
• Assist with application testing and ensure critical software functions correctly post-migration.
• Provide hands-on support to end users during pilot and production rollouts.
• Document and resolve end-user issues related to migration (drivers, settings, app compatibility).
• Track and report migration progress using predefined dashboards or tools.
• Prepare communication materials and support guides for end users.
• Escalate technical issues to senior engineers or the Intune Engineer as needed.

Requirements:

• At least 4+ years of experience in End-User Computing / Desktop Support / IT Operations.
• Working knowledge of Windows 10 and Windows 11 configuration and support.
• Familiarity with Microsoft Intune / Endpoint Manager or similar MDM tools.
• Hands-on experience with device imaging, application installations, and driver updates.
• Strong troubleshooting skills for hardware, OS, and application issues.
• Good interpersonal and communication skills for user interaction.
• Ability to follow structured deployment and support processes.