IT Support Engineer (L1-L2)

IT Support Executive (Level 1–2 Support)
Location: Singapore
Industry: Life Sciences / Healthcare / Diagnostics

Join a dynamic and fast-growing life sciences organization that’s driving advancements in Microbiology, Oncology , and Infectious Diseases across Southeast Asia. Headquartered in Singapore, our company supports the healthcare, pharmaceutical, and research sectors with leading-edge diagnostic and laboratory technologies.

We are currently seeking a hands-on and customer-focused IT Support Executive to provide Level 1 and basic Level 2 IT support , ensuring smooth day-to-day operations across both local and regional teams.

Key Responsibilities:

• Act as the first point of contact for IT-related issues, delivering prompt Level 1 and 2 support both on-site and remotely.
• Provide daily technical assistance for hardware, software, network, telephony, security tools, and business applications.
• Manage user accounts via Active Directory and Microsoft 365; maintain access rights and handle account provisioning.
• Assist with software installations, updates, and support for both existing and new users.
• Monitor system performance and support basic infrastructure checks to ensure stability and reliability.
• Handle user onboarding and offboarding processes, including IT equipment setup, retrieval, and access control.
• Maintain accurate documentation of IT processes, user inventories, asset logs, and network diagrams.
• Track and manage IT hardware/software assets, including procurement, deployment, and audit reporting.
• Troubleshoot issues on Windows 10/11, laptops, desktops, IP/softphones, printers, and other end-user devices.
• Conduct internal training on common systems and tools (e.g., Microsoft 365 apps like Outlook, Teams, SharePoint).
• Promote IT security awareness and ensure adherence to cybersecurity policies and best practices.
• Recommend improvements to IT workflows, SOPs, and internal processes.
• Provide off-hours or ad-hoc support during upgrades, maintenance, or system outages when needed.

Requirements:

• Diploma or Degree in IT, Computer Science, or a related field.
• 2–3 years of hands-on experience in IT support, ideally within a corporate or regional setup.
• Strong problem-solving skills across hardware, OS (Windows 10/11), and Microsoft 365 applications.
• Experience working with IT ticketing systems and asset management tools.
• Familiarity with LAN/Wi-Fi network basics and endpoint security protocols.
• Knowledge of data protection, antivirus tools, and IT policy compliance.
• Excellent communication and interpersonal skills with a strong service-oriented mindset.
• Self-driven, organized, and capable of handling multiple support requests efficiently.

WOLA RECRUITMENT PTE. LTD. (23C1703)