Customer Service Executive

Job Summary

• Perform and responsible for full spectrum of order management legally and according to company policies.
• Provide professional and prompt updates to working partners leading to high customer satisfaction which in return increase the sales of the company.

Job Description

• Process Order Management using SAP in SD and MM Modules
• Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate & timely delivery of orders/samples
• Coordinate and work closely with service providers (Freight forwarding and warehouse) for proper shipping arrangement
• Monitor Purchase/Sales orders and update status to ordering parties
• Proactive communication with Sales/SCM members when change of demand is noticed
• Reduce operation costs by managing shipment frequency, stock allocation based on full pallet / FIFO rules, stock reservation, etc.
• Responsible in arranging shipments and documentations for letter of credit accurately
• Coordinate and prepare full set of shipping documentation
• Create and maintain master data and price list in SAP
• Attend to customer enquiries/complaints and coordinate satisfactory reply
• File documentations promptly and assist in auditing
• Conducts physical stock count at warehouse
• Ad-hoc duties assigned by superior

Job Requirements

• Minimum GCE ‘O’ Level or Diploma in Supply Chain/ Logistics Management
• At least with 3 years working experience in Logistics environment
• Knowledge of SAP in SD and MM modules
• LC experience will be an added advantage
• Proficient in MS Office (Words & Exce)
• Meticulous with an eye for details
• Positive attitude, Customer focus mind-set and a good team-player
• Able to multi-task and work with minimal supervision
• Fluent in English & Chinese and excellent communication & writing skills