PRINCIPAL SERVICE DESIGNER

Key Responsibilities:

• Leadership and Strategy: Leading user experience projects, establishing strategic partnerships, and providing technical leadership to the team.
• Design Vision: Defining the overall vision for user experiences, ensuring alignment with business objectives, and driving innovation in service design.
• Stakeholder Management: Engaging stakeholders, building consensus, and gaining buy-in for proposed solutions.
• Research and Innovation: Conducting user research, identifying user needs, and developing innovative solutions to address those needs.
• Mentorship and Coaching: Guiding and mentoring junior designers, fostering a culture of learning and collaboration.
• Design Process: Overseeing the development and execution of design projects, including usability testing, concept testing, and refinement based on feedback.

Required Skills and Experience:

• 10+ years of experience: In service design, UX, design strategy, or related fields.
• Proven leadership: Experience leading complex, multi-stakeholder projects and inspiring teams.
• Strong communication skills: Ability to clearly articulate design concepts, facilitate workshops, and build consensus.
• Proficiency in service design methods: Knowledge of tools and frameworks like journey maps, service blueprints, and experience mapping.
• Ability to navigate ambiguity: Comfortable working in complex environments with diverse needs and priorities.
• Entrepreneurial mindset: A passion for creating impact and driving innovation.
• Technical expertise: Understanding of technology and its impact on user experience.
• Mentorship and coaching: Experience guiding and developing other designers.