Senior Manager, Fund Services and Relationship Management

Job Summary:

The Senior Manager, Fund Services and Relationship Management is responsible for overseeing fund administration operations and managing key client relationships. This role ensures the delivery of high-quality fund services, drives operational excellence, and fosters long-term client partnerships.

Key Responsibilities:

Fund Services Operations:

• Lead and manage fund accounting, NAV calculations, financial reporting, and compliance processes.
• Ensure timely and accurate delivery of fund services in accordance with regulatory and client requirements.
• Oversee onboarding of new funds and transitions, ensuring smooth integration and setup.

Client Relationship Management:

• Serve as the primary point of contact for strategic clients, ensuring satisfaction and retention.
• Develop and maintain strong relationships with fund managers, custodians, auditors, and other stakeholders.
• Address client inquiries and resolve issues promptly and professionally.

Strategic Leadership:

• Identify opportunities for service enhancement and process improvement.
• Collaborate with internal teams to develop and implement best practices.
• Support business development efforts by participating in client pitches and proposals.

Compliance and Risk Management:

• Ensure adherence to internal controls, policies, and regulatory standards.
• Monitor and mitigate operational risks within fund services.

Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field; MBA or professional certification (e.g., CPA, CFA) preferred.
• Minimum 8 -10 years of experience in fund services, fund accounting, or financial services, with at least 3 years in a managerial role.
• Strong understanding of fund structures, regulatory requirements, and financial instruments.
• Excellent communication, leadership, and client management skills.

Skills:

• Proficiency in fund accounting systems and financial reporting tools.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• High level of integrity and professionalism.