Onboarding Specialist

About the Company

Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We believe an inclusive ecosystem that bridges the gap between existing banking rails and non-bank financial institutions will increase profitability for all our partners and enable seamless cross-border transactions across the globe.

By upholding our values of drive, intelligence, integrity, passion and results-oriented, Lightnet continues to enrich the lives and aspirations of our customers each and every day. For more information, please visit https://lightnet.io /.

About the Role

As part of our expansion, Lightnet is now seeking a highly motivated Onboarding Specialist to join our Singapore team.

Responsibilities

• Manage the end-to-end onboarding process for new clients, ensuring all requirements are fulfilled prior to account activation.
• Serve as the primary point of contact for clients throughout the onboarding process, providing clear guidance and support.
• Collaborate with internal stakeholders, including Compliance, Legal, IT, Business Development, and Operations, to facilitate seamless onboarding.
• Coordinate account setup, system access, and conduct client training schedules.
• Maintain accurate and up-to-date records of all onboarding documentation and communications.
• Ensure the secure handling and storage of client data in accordance with company policies and regulatory standards.
• Track onboarding progress, proactively identify potential bottlenecks, and escalate issues as required.
• Follow up with clients and internal teams to ensure timely completion of all onboarding tasks.
• Contribute to the continuous improvement of onboarding processes, procedures, and documentation.
• Educate clients on available support channels and ensure a smooth transition post-onboarding.

Requirements

• Diploma or Degree qualification
• Previous experience in a financial institution, preferably at banks/payment or related fields
• Attention to detail and ability to maintain accuracy.
• Ability to thrive in a fast pace environment with tight deadlines

If you are keen to join the team, please apply here. Fresh graduates are welcome to apply!