HR Manager

We are looking for an experienced and hands-on HR Manager to oversee the Human Resources function for our growing Retail and Food & Beverage (F&B) operations. This role is responsible for leading all HR activities, managing payroll, and ensuring that HR policies and practices support a positive work environment and align with business objectives. The ideal candidate is familiar with the fast-paced nature of retail and F&B industries and can manage HR operations across multiple outlets and teams.

Key Responsibilities:

• Lead and manage the full spectrum of HR operations across Retail and F&B outlets.
• Oversee and process payroll to ensure accuracy, timeliness, and compliance with statutory requirements (e.g., CPF, IRAS, MOM regulations).
• Develop, review, and implement HR policies, procedures, and employee handbooks in line with company values and legal standards.
• Manage recruitment, selection, and onboarding processes for both frontline (retail & service staff) and back-office roles.
• Overseeing company performance appraisal process by effectively managing the performance of employees and ensuring the development and retention of top talent.
• Support outlet managers with manpower planning, workforce scheduling, and staffing needs.
• Handle employee relations, disciplinary matters, grievance resolution, and performance management issues.
• Drive employee engagement initiatives, welfare programs, and retention strategies to foster a positive workplace culture.
• Oversee training and development programs to ensure staff competency and service standards are maintained.
• Maintain accurate HR records, employee databases, and ensure proper documentation for audits or regulatory reviews.
• Advise management on employment law updates, HR compliance, and workforce trends relevant to the retail and F&B sector.
• Lead HR projects and initiatives to support business growth, productivity, and operational efficiency.

Requirements:

• Degree in Human Resource Management, Business Administration, or related field.
• Minimum of 5 years of HR Manager experience, preferably with exposure to Retail, F&B, or service-oriented industries.
• Strong knowledge of Singapore employment legislation, CPF, IRAS submissions, and other regulatory requirements.
• Proven experience managing payroll processes and HR administrative functions.
• Ability to work in a fast-paced, multi-outlet environment with varying shift schedules.
• Excellent interpersonal and communication skills, with the ability to engage staff at all levels.
• Strong leadership, problem-solving, and organizational skills.
• Proficient in HRIS systems, payroll software, and Microsoft Office.
• Able to start immediate or short notice is a plus.

Preferred Attributes:

• Prior experience working with retail shop staff and F&B service teams.
• Certification in HR or Payroll Management (e.g., SHRM, CHRM, or equivalent) is an advantage.
• Ability to work independently and contribute to strategic HR planning.
• Passionate about employee development, service excellence, and building a positive team culture.