Indoor Sales Support Assistant Manager

Job Summary:

The Indoor Sales Assistant Manager supports the Sales Manager in overseeing day-to-day sales operations, ensuring smooth coordination between the sales team, customers, and internal departments. This role involves supervising sales support staff, managing order processing, assisting with customer accounts, and contributing to the development and execution of sales strategies. The ideal candidate is organized, proactive, and able to lead by example in delivering excellent customer service and efficient sales operations.

Key Responsibilities:

Sales Operations & Team Support:

• Assist the Sales Manager in overseeing the internal sales team and daily sales support activities.
• Supervise and mentor sales support staff, ensuring tasks are completed accurately and on time.
• Review and approve sales quotations, proposals, and presentations prepared by the team.
• Monitor sales order processing and ensure timely coordination with logistics, warehouse, and finance departments.
• Support the preparation of sales reports, forecasts, and performance tracking for management review.

Customer Relationship Management:

• Manage key customer accounts and respond to escalated inquiries or issues.
• Build strong relationships with clients by providing prompt and professional support.
• Resolve customer complaints or complex issues by coordinating with relevant departments.
• Ensure a high level of customer satisfaction through proactive service and follow-ups.

Administrative & Strategic Support:

• Assist with the preparation and coordination of sales meetings, product launches, and internal planning sessions.
• Maintain accurate records of sales activities, contracts, and customer communications.
• Work closely with the Sales Manager to streamline internal processes and implement improvements.
• Coordinate with the marketing team for sales campaigns, product promotions, and events when needed.

Inventory and Order Management:

• Monitor product availability and stock levels to ensure accurate information is provided to the sales team and clients.
• Collaborate with the inventory and logistics teams to ensure timely deliveries and accurate stock records.
• Assist in forecasting inventory needs based on sales trends and customer demands.

Qualifications:

• Diploma or Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 2–3 years of experience in sales support, customer service, or administrative roles, with supervisory experience preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with CRM or ERP systems is an advantage.
• Familiarity with sales operations, order processing, and customer account management.

Key Skills:

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and organizational skills.
• Problem-solving mindset with the ability to handle pressure and tight timelines.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Customer-focused approach with strong service orientation.

Work Environment:

• Office-based role with regular communication with internal departments and external customers.
• Standard business hours, with occasional flexibility depending on operational requirements.