Technical Support (NOC)

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

Role Purpose(s):

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities:

• Monitoring network performance and addressing any anomalies or issues promptly.
• Responding to technical inquiries and providing solutions to network-related problems.

Job Responsibilities & Duties:

• Operates and monitors all systems, applications, network and telecommunication line usage.
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties.
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.).
• Day-to-day data center Physical Security Controller to maintain proper security within the data centre.
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports.
• Must be willing to work 24x7 12hr shifts.
• Any other duties as and when assigned.

• Education Requirements:

  • Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements:

• Basic knowledge in PC operations and computer networking.
• Experience in computer operations environment
• Fresh diploma graduates are welcome to apply.

Skills Required:

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Knowledge of Windows and Linux is preferred
• Knowledge of ITIL foundation is preferred