Vendor Enablement Partner - Small and Medium Business

Responsibilities

About the Team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok. We are seeking a Vendor Enablement Partner to support the strategic functions of our Vendor Sales Team. This role will be instrumental in driving efficiency, ensuring seamless operational processes, and contributing to revenue and ROI growth through strategic planning and execution. Responsibilities 1. Advertising Product and System Knowledge Transfer - Collaborate with marketing teams, advertising platforms, and CRM platforms to acquire the latest advertising product knowledge, system updates, and related information; - Convert acquired knowledge into training materials tailored for trainers, supporting them in delivering training to the vendor sales team. 2. Capability Certification System Development - Design and establish onboarding and on-the-job capability certification systems for the vendor sales team; - Develop and maintain a knowledge base platform to ensure the sales team has access to up-to-date learning resources and tools. 3. Capability Improvement Initiatives - Work closely with the quality assurance team to analyze skill gaps within the sales team and design targeted improvement initiatives; - Create customized training plans based on business needs to help the sales team enhance performance. 4. Trainer Certification Support - Support the vendor business team in trainer certification processes, ensuring trainers possess professional teaching skills and knowledge; - Regularly evaluate trainer performance and provide improvement suggestions and resources. 5. Cross-Department Collaboration - Maintain effective communication with internal marketing, product, operations, and other relevant teams to ensure training content is timely and accurate; - Collect and address training needs from the sales team to optimize training systems and content design.

Qualifications

Minimum Qualifications - Bachelor’s degree or above, preferably in Marketing, Advertising, Education, or related fields; - Experience in training operations, advertising product operations, or sales support, with experience in supporting overseas markets being a plus; - Familiarity with advertising products, CRM systems, and related tools, with the ability to quickly learn and translate complex information; - Excellent communication and coordination skills, with the ability to collaborate effectively with multiple teams; - Strong data analysis skills, with the ability to drive training optimization through data insights; - Proficiency in English, with the ability to use it as a working language. Preferred Qualifications - Experience in advertising platform operations, sales team support, or B2B business; - Familiarity with training system design and implementation, with trainer certification experience; - Experience in building or managing knowledge base platforms.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.