Indoor Sales Support Executive

Job Summary:

The Indoor Sales Support Executive plays a vital role in supporting the sales team by managing administrative functions, processing sales orders, handling customer interactions, and ensuring efficient internal sales operations. This position requires a detail-oriented and proactive individual with strong organizational and communication skills, capable of supporting both internal stakeholders and customers effectively.

Key Responsibilities:

Sales Support:

• Assist the sales team in preparing quotations, proposals, and client presentations.
• Accurately process and follow through on sales orders, ensuring timely completion and delivery.
• Prepare and update sales reports, dashboards, and performance metrics.
• Maintain and update customer records and sales databases.
• Follow up on customer orders and coordinate with relevant departments to ensure smooth processing.

Customer Interaction:

• Respond to customer inquiries via phone, email, or in-person regarding products, services, and order status.
• Provide professional and responsive customer service, resolving concerns related to products, orders, or billing.
• Liaise with internal teams to resolve customer issues efficiently and escalate when necessary.

Administrative Support:

• Maintain organized records of sales transactions, customer communications, and internal documentation.
• Assist with the preparation and coordination of sales meetings, including scheduling and materials preparation.
• Support invoice processing and collaborate with the accounts team on billing matters.
• Help coordinate logistics for product demos, marketing events, or trade shows where applicable.

Inventory Management:

• Monitor stock levels and product availability to support the sales process.
• Liaise with the warehouse or logistics team to coordinate order deliveries and track shipments.

Sales Operations Coordination:

• Provide administrative support to streamline workflows within the sales department.
• Help draft, review, and maintain sales-related documents, contracts, and agreements.
• Monitor the sales pipeline and provide timely updates to the sales team on leads, opportunities, and pending deals.

Qualifications:

• Minimum: High school diploma or equivalent.
• Preferred: Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Prior experience in sales support, customer service, or administrative roles is an advantage.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM systems is preferred.
• Understanding of sales processes and basic knowledge of the company’s product offerings.

Key Skills:

• Excellent communication skills (verbal and written).
• High attention to detail and accuracy in data handling and order processing.
• Strong organizational and multitasking abilities.
• Ability to work both independently and as part of a collaborative team.
• Good time management and task prioritization.
• Problem-solving capabilities with a customer-focused mindset.

Work Environment:

• Office-based role with occasional face-to-face interaction with clients or partners.
• Standard business hours apply; some flexibility may be required based on team needs or deadlines.