SAP Customer Service Consultant

We are looking for an experienced SAP Customer Service (CS) Consultant to support our clients in Singapore with implementation, support, and enhancement of SAP CS modules. The ideal candidate will have a solid understanding of service processes, customer relationship management, and integration with related SAP modules such as SD, PM, MM, and FI.

Key Responsibilities

• Analyze business requirements and map them to SAP CS solutions

• Implement and configure SAP Customer Service module including:

• Service Orders, Notifications

• Warranty processing

• Installed base management

• Service Contracts

• Provide day-to-day support and troubleshooting for SAP CS-related issues

• Collaborate with cross-functional teams for end-to-end integration (e.g., SD, PM, FI, MM)

• Conduct user training and documentation

• Perform system testing and support user acceptance testing (UAT)

• Participate in regional rollouts and upgrades

• Customize reports and dashboards using SAP standard tools

• Ensure compliance with company and regulatory standards (e.g., PDPA)
  

Required Skills & Qualifications

• Bachelor’s degree in IT, Engineering, or a related field

• 5+ years of hands-on experience in SAP CS module

• Knowledge of SAP S/4HANA or ECC 6.0 environments

• Experience in customer-facing roles and managing support tickets

• Strong understanding of end-to-end service processes

• Familiarity with local regulatory requirements (e.g., Singapore service tax, customer data protection)

• Excellent communication and interpersonal skills

• Strong problem-solving skills and attention to detail
  

Preferred Qualifications

• Certification in SAP CS or S/4HANA Service module

• Experience in industries such as Healthcare, Utilities, or Manufacturing

• Familiarity with ServiceNow or ITSM tools

• Knowledge of Fiori apps related to Customer Service

• Mandarin or Malay language proficiency is a plus (for communication with regional teams)