Clinic Advisor (TCM setting)

Location: Modern Shopping Mall right across Somerset MRT

Work days: 5 days work week = 3 weekdays (9.30am – 7.30pm) + Saturday, Sunday (10am – 7pm)

As a Care Advisor , your primary responsibility is to introduce suitable treatment and wellness packages for patients' healing journey. You will play a key role in supporting the clinic's daily sales and operations, handling patient care and administrative duties, and contributing to marketing and outreach efforts — all while upkeeping a warm, professional, and healing environment.

This role requires a mature and reliable individual who takes pride in their work, handles responsibilities with professionalism, and contributes positively to the team and clinic environment.

Your Key Responsibilities are:

1. Sales & Service Consultation (Primary Focus)

• Recommend suitable treatment packages and wellness products based on patient needs and clinic offerings.
• Maintain great understanding of therapy benefits to confidently present and close treatment plans.
• Provide clear advice to build trust and long-term patient relationships.

2. Patient Experience & Front Desk Support

• Greet and attend to patients with warmth and professionalism.
• Schedule and manage patient appointments, follow-ups, and therapy sessions.
• Handle payment processing, issue receipts, and maintain accurate daily sales reports.

3. Clinical & Therapeutic Support

• Assist in therapy sessions as needed.
• Support TCM Physicians in delivering care, treatments, and consultations.
• Ensure treatment rooms are clean, well-stocked, and prepared for each patient.

4. Customer Relations & Communication

• Respond promptly and professionally to patient inquiries, feedback, and concerns across phone, email, and other channels.
• Maintain a high level of customer satisfaction through consistent, empathetic service.

5. Marketing & Clinic Engagement

• Participate in marketing campaigns and community engagement events, including health talks, trade fairs, and roadshows.
• Collaborate with marketing teams and Key Opinion Leaders (KOLs) to promote clinic services.

6. Inventory & Hygiene Management

• Conduct monthly stock checks and maintain sufficient supplies of clinic consumables.
• Oversee the cleanliness of reception areas, waiting rooms, pantry, and treatment areas, upholding clinic hygiene standards.

7. Operations & Team Support

• Adhere to clinic policies and standard operating procedures.
• Step in to support colleagues or adjust workdays when necessary for business continuity.
• Take initiative to solve problems and maintain a smooth clinic environment.

8. Performance & Culture

• Demonstrate strong sales ownership while upholding service quality.
• Remain professional and committed, ensuring personal matters do not interfere with work responsibilities.
Foster a dependable, respectful, and collaborative team culture

We are interested in candidates, who are ideally:

• Sales-oriented, with some interest in health, wellness, and patient care
• Emotionally mature, self-motivated, and able to perform consistently without micromanagement
• Able to commit to weekends and work schedule as stated
• Prior experience in healthcare, wellness, or service-focused environments is an advantage
• Comfortable with strong TCM herbal scents
• Must be a dependable team player, pro-active and willing to step in when needed