Entry level| ASEAN Regional Customer Service & Network Quality support

Job Responsibilities
Provide service response and support for key enterprise customers in the ASEAN region, ensuring timely issue resolution and high customer satisfaction;

Manage service quality improvement efforts with local telecom partners and oversee performance of cooperative operators;

Coordinate and handle incident escalation and troubleshooting for cross-border data services, ensuring swift restoration and communication;

Monitor MVNO (Mobile Virtual Network Operator) platforms, addressing platform-related issues and ensuring operational stability;

Compile and deliver network operation reports for high-priority customers, and propose service improvement plans based on operational insights.

Job Requirements
Education: Bachelor’s degree or above

Major: Telecommunications or related disciplines

Work Experience: Minimum of 1 years of relevant experience in telecommunications service operations or customer support

Professional Knowledge:

• Solid understanding of transmission and data communication products

Professional Skills:

• Good project management skills; able to coordinate multiple workstreams and stakeholders

Core Competencies:

• Strong communication skills and professional customer service abilities
• Ability to remain calm under pressure and manage high-priority support scenarios effectively
• Fluent in both Mandarin and English, you need Mandarin because you need to communicate with support teams in China.