Service Delivery Engineer / Manager

At FNT Software, we simplify complexities //

With our software, banks can execute transactions faster, airports can provide new digital services for their passengers, car manufacturers can produce more effectively, and telecommunication companies can roll out the new 5G technology smoothly. We offer individual development opportunities and exciting tasks in an international environment.

Responsibilities

• Support customers and partners in their daily use of FNT products and solutions.
• Perform various user and administrator tasks at customer sites
• Contribute to the innovation of FNT products and solutions, by sharing practical experience, providing feedback, and suggesting improvements for customer deployments to the responsible specialists
• Assist in new release tests to enhance software development features
Take on advisory and coordinating tasks in large-scale customer projects

Qualifications

• Degree in related technical degree program, Computer Science, Business Informatics etc.
• 5 years of professional experience in the field of software/technical support or customer service alternatively
• 8 years of professional experience in customer service
• Strong communication and presentation skills - ability to convey technical information and technical concepts in a simplified way
• Experience in managing projects and continuously the customers on the progress
• Ability to build and maintain relationships with customers