Supervisor

Job Summary:

The F&B Supervisor is responsible for overseeing daily café operations, ensuring excellent customer service, maintaining food safety and hygiene standards, and leading the front-of-house team. This role involves supervising staff, managing inventory, and supporting overall business efficiency and profitability.

Key Responsibilities:

• Supervise and coordinate daily front-of-house operations, including service quality and cleanliness.
• Lead, motivate, and train service crew to deliver excellent customer service.
• Monitor staff schedules, attendance, and performance.
• Ensure compliance with food hygiene, safety, and quality standards.
• Handle customer feedback and resolve issues professionally.
• Assist in stock control and ordering of supplies.
• Monitor and reduce wastage; ensure efficient use of resources.
• Support café promotions and upselling strategies.
• Maintain accurate records of sales, expenses, and operational reports.
• Coordinate closely with the kitchen team to ensure smooth service flow.
• Perform opening and closing duties as assigned.

Requirements:

• Proven experience in a similar role in the F&B or hospitality industry.
• Strong leadership and communication skills.
• Good understanding of customer service principles.
• Ability to work under pressure and multitask in a fast-paced environment.
• Knowledge of food safety standards (e.g., WSQ Food Hygiene certification is a plus).
• Flexible to work on weekends, public holidays, and rotating shifts.

Preferred Qualifications:

• Diploma or equivalent in Hospitality, F&B Management, or related field.
• Basic barista or café service knowledge is an advantage.