Desktop Support Engineer - Singapore

Desktop Support Engineer - Singapore

Join Our Dynamic IT Support Team!
Are you ready to take your IT support career to the next level? As a Desktop Support Engineer at ESP Global Services in Singapore, you’ll play a vital role in delivering top-tier technical support, solving complex issues, and ensuring smooth operations for our clients. You’ll be the go-to expert for troubleshooting hardware, software, and connectivity problems, and you’ll have the chance to get hands-on with cutting-edge technologies while supporting exciting, project-based business needs.
What You'll Do:

• Troubleshoot and Resolve: Diagnose and resolve hardware, software, and connectivity issues with precision, all while adhering to security compliance and warranty standards.
• Hands-On Support: Get your hands dirty—install, troubleshoot, and repair desktops, laptops, printers, and other essential peripherals.
• Smart Hands Support: Assist with network hardware and other physical tasks, including routers, firewalls, switches, and more, following expert instructions to keep systems running smoothly.
• Customer Service Excellence: Respond to incidents and service requests, delivering fast, efficient solutions to ensure client satisfaction.
• Deploy and Maintain: Help with software and OS deployments (using MSCM, WDS, MDM tools) and ensure desktop devices are fully supported and regularly updated.

What You'll Bring to ESP:

• 2-5 years of IT field support experience, including troubleshooting hardware, software, and OS issues.
• Proven expertise in desk-side support and PC break/fix with basic Windows OS administration skills.
• Solid understanding of Microsoft desktop software and wireless networking.
• The ability to thrive under pressure and maintain composure in fast-paced environments.
• Strong English communication skills—additional languages a plus.
• Physical readiness: Able to lift or push 20-40 kg of equipment when necessary and stand or kneel for extended periods.

What’s in it for You?

• Endless Learning & Development: With access to extensive training resources, we’ll help you grow your career with customized learning journeys tailored to your aspirations.
• Career Growth: Whether you want to become a subject-matter expert or expand your skillset into another IT domain, we’ll help you get there.
• Inclusive Culture: We value diversity and inclusion and believe that every unique individual contributes to our success.
• Competitive Salary & Benefits: We offer a competitive salary, PTO, holidays, and access to Perk box discounts.

Who We Are:
ESP Global Services has been a trusted IT partner since 1992, providing customized 24/7 global IT support solutions to businesses worldwide. Our clients rely on us for seamless IT support in the most demanding industries, such as aviation. We’re fully ITIL-aligned, ISO-accredited, and dedicated to providing best-in-class IT service management.

Join a global community of exceptional people, driven by a shared vision to exceed expectations and deliver customer delight every time.

If you're passionate about IT support and want to be part of an industry-leading team, apply today and let’s explore how you can grow with us!