Customer Service Executive

Key Responsibilities:

• Act as the main point of contact for customers, contractors, and site personnel regarding order inquiries, delivery updates, and service requests.
• Coordinate with sales, logistics, and warehouse teams to ensure timely and accurate delivery of construction materials to project sites.
• Handle customer complaints or issues professionally and follow through on resolutions in coordination with relevant internal departments.
• Process sales orders, prepare delivery schedules, and issue required documentation such as invoices, delivery receipts, and order confirmations.
• Provide product or service information to clients and assist them in selecting the appropriate materials based on their project requirements.
• Drafting quotations for customers
• Maintain accurate and up-to-date customer records, communication logs, and service histories.
• Follow up with customers to ensure satisfaction and build long-term customer relationships.
• Work closely with the project team to stay updated on construction timelines and proactively manage customers expectations.

Qualifications:

• At least 1–3 years of experience in a customer service or sales support role, preferably in the construction, building materials, or engineering industry.
• Good interpersonal and communication skills
• Able to commit retail hours
• Able to converse in English and Mandarin (to answer Chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn