service crew

Job Summary:

The Service Crew Leader is responsible for leading the service team on the floor, ensuring smooth day-to-day operations and excellent customer service. This role includes supervising junior crew, maintaining cleanliness and service standards, and assisting in training and daily coordination.

Key Responsibilities:

• Lead by example in delivering outstanding customer service.
• Support the supervisor in managing daily floor operations.
• Guide and motivate service crew members during shifts.
• Ensure cleanliness, order, and readiness of the dining and service area.
• Greet customers warmly, take orders, and handle transactions accurately.
• Manage customer feedback or complaints professionally and promptly.
• Coordinate closely with kitchen staff to ensure timely order delivery.
• Assist with opening and closing procedures, including setup and cashiering.
• Ensure all crew comply with hygiene, safety, and service protocols.
• Train new crew members on standard operating procedures (SOPs).
• Monitor inventory levels and report shortages to the supervisor.

Requirements:

• Minimum 1–2 years of experience in a café, restaurant, or F&B outlet.
• Strong leadership, teamwork, and communication skills.
• Customer-focused with a positive attitude.
• Able to work in a fast-paced environment and multitask.
• Flexibility to work shifts, weekends, and public holidays.
• Basic knowledge of food hygiene practices (training can be provided).

Preferred Qualifications:

• WSQ Food Hygiene Certificate (preferred).
• Experience with POS systems and basic cashiering duties.
• Ability to assist in simple food or beverage preparation is a bonus.