Data Centre Operator

Summary:

The DC (Data Centre) Operator is responsible for ensuring the smooth and efficient operation of a Data Centre's infrastructure and systems. This involves monitoring hardware, software, and handles environmental conditions to maintain availability and security.

Responsibilities:

• Actively monitoring Data Centre systems, including servers, network devices, storage systems.
• Monitoring and recording environmental conditions within the Data Centre, such as temperature, humidity, and power usage. Ensure air-con is in healthy state.
• Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access.
• Eye-ball checking of system faults and failures.
• Troubleshoot and escalate issues according to escalation matrix and procedures.
• Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports.
• Coordinate all works in the Data Centre; eg. packing tapes for transport, preparing for incoming or outgoing equipment with the DC Facility Management.
• Escorting engineers/customers when required.
• On-boarding and off-boarding customers when required.
• Respond to calls and emails from Operations Managers, customers, etc.
• Return to HQ on adhoc basis when requested.
Any other duties as assigned by management

Qualification & Requirements:

• Minimum NITEC in IT related discipline or Diploma in Electrical/ Electronic/ Computer Engineering/ Information Systems.
• 3 years working experience in Data Centre Operation is preferred.
• Good technical knowledge on Data Centre monitoring tools.
• Working knowledge of Mechanical & Electrical operation of Data Centre.
• Basic knowledge of Windows Server Operating System and Network Infrastructure.
• Basic knowledge of Windows 10 and M365 apps (Excel, Word, Outlook, SharePoint, etc)
• Good verbal and written communication skills in english.
• Good customer service attitude, and strong work ethic.
• Self-driven and able to work independently.