Sales Operations Intern

Intern
Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.

We are proud to be an equal-opportunity employer with a diverse, inclusive work
environment. We encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.

Your Role

Mighty Jaxx is looking for a highly motivated and detail-oriented Sales Operations &
Business Development Intern. This role will provide support for key operational tasks and
help drive sales initiatives. The successful candidate will gain hands-on experience in both
operational execution and strategic sales enablement.

• Support order fulfilment process, ensuring accurate and timely dispatch while

facilitating customer communications

• Maintain and update customer master data, including account information, pricing

and offer forms

• Support visual merchandising setup in partners retail stores, or marketing

activations

• Conduct store visits and assist in gathering retail performance data
• Track and analyze sales performance to optimize sales strategies
• Maintain accurate product information for internal and external use
• Assist with new product listing on digital platforms and content for newsletter or

promotional materials

• Assist in responding to customer inquiries
• Coordinate product defects and replacement follow ups actions with relevant

stakeholders

• Support logistics and operational needs aspect of sales execution
  

Responsibilities

Business Development & Sales Operations

• Handle simple clarifications from existing customers
• Craft and send outbound B2B emails for new product launches to customers, and

support buying interest from B2B customers

• Coordinate shipment and delivery of orders with Logistics team for timely fulfillment

of customer order delivery

• Support B2B customers in product defect follow-up actions, and replacements
• Collaborating with cross-functional teams, including Product Development, to

shortlist product catalogues for B2B customers to view, and order from

• Help analyse sales data and trends to optimise sales strategies

Retail Support

• Maintain visual merchandising (VM) standards for Mighty Jaxx products across 14

retail outlets islandwide, including ToysRUs, RWS and Miniso by visiting stores to
perform checks on product placement, price labels and quantity displayed (store
visits will be done once a week)

• Utilise spreadsheets to track and monitor sell-through rates at partner retail stores,

ensuring comprehensive data for optimising operational planning (including:
forecasting demand and guiding accurate inventory levels and planning re-stock of
store merchandise)

• Provide timely analytics & data intelligence to the business on product movement,

supporting informed decision-making

• Assist in affixing price tags to MJ products, to ensure timely delivery to partner

stores (4-8 hours monthly)

Requirements

• Strong organisational skills and multitasking abilities to handle diverse retail

operations tasks

• Strong Excel skills
• Excellent communication skills for effective liaison with B2B customers, retail store

partners and internal teams

• A detail-oriented mindset to conduct accurate stock level activities
• Willing to take on basic tasks such as retail store visits, and attaching pricetags to

product boxes

• Basic understanding of retail logistics and supply chain processes would be a plus
• Proactive problem-solving skills to address operational challenges and optimise

processes

To apply, please send an updated copy of your resume to [email protected]
While we value all submissions, we regret that only shortlisted candidates will be contacted
by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making
your journey with us as dynamic and rewarding as the work you’ll do. You can look forward
to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages