Patient Relations Officer

Front Desk & Patient Experience

• Greet patients and visitors warmly and assist with their inquiries.
• Facilitate patient registration, appointment scheduling, and follow-ups.
• Address patient concerns, feedback, and complaints professionally to ensure service recovery.
• Provide clear information on clinic services, procedures, and pricing.

Administrative Support

• Maintain accurate patient records and ensure proper documentation.
• Process payments, insurance claims, and billing inquiries.
• Coordinate with doctors, nurses, and other healthcare professionals to ensure seamless patient care.
• Assist in preparing reports and handling general administrative duties.

Service Excellence & Engagement

• Proactively identify areas for improving the patient experience.
• Conduct follow-up calls to gather feedback and enhance patient satisfaction.
• Ensure compliance with clinic policies, healthcare regulations, and service quality standards.

Requirements

Education & Experience

• Diploma/Degree in Healthcare Management, Business Administration, or related fields.
• Prior experience in healthcare, customer service, or hospitality is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a patient-centric mindset.
• Proficient in Microsoft Office (Word, Excel) and clinic management systems.
• Ability to multitask in a fast-paced environment.
• Fluent in English (additional languages/dialects are a plus).