Service Engineer

Responsibilities:

• Develop and maintain good working relationships with Customers, ensuring that the Customers’ technical issues and requirements are clearly understood and addressed in an effective and timely manner.

• Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices,and procedures.

• Prepareand present clear and concise technical instructions, procedures, reports, specifications, and proposals.

• Communicating with and proactively supporting the Customer to act on Technical Information notices to enhance the plant.

• Identifying potential failures with support from the 24/7 remote monitoring hub and expert support, and proactively engaging Customers to develop countermeasures.

• Analyzing, tracking and reporting monthly Reliability, Availability, and Maintainability (RAM) data and relevant KPIs for the LTSA, for the purposes of invoicing and for monitoring performance against the contractual guarantees and obligations. If necessary, recommend corrective actions.

• Reviewing and presenting the monthly monitoring diagnostic reports to the Customers.

• Support the prospecting, developing, and winning of aftermarket sales opportunities.

• Travel to customer site locations in Singapore and Malaysia to support project and technical meetings.

• Collaborate and coordinate with various internal and external stakeholders(E.g. Customers, LTSA Program Manager, Technical Advisors, Service Engineering team, Repair Facilities and Local Vendors) to support the planning and successful execution of Planned or Unplanned Maintenance.

• Present and discuss plans and schedules for Planned or Unplanned Maintenance

• Coordinate and support the efficient dispatch of Parts and Technical Advisory Services.

• Perform Technical Advisory services with relation to Planned or Unplanned Maintenance

• In the event of plant emergencies(including times beyond normal working hours), travel to site on short noticeto provide on-site fact-finding / troubleshooting support to the Customerand internal stakeholders, provide technical advice to support Unplanned Maintenance and recommissioning of the power plants.

• Communicate failure data (Eg. Interviews, pictures, measurements, event logs, data logs)between the Customer and internal stakeholders to support

• i I nvestigations of various operational problems on the Power Train and Auxiliary systems, which involve analyzing operational, mechanical, instrumentation, control aspects.

• Lead or support root cause analysis to determine the original cause of failures that led to forced outages,and recommend necessary countermeasuresto minimize impact.

• Investigate problems that may occur during maintenance works, consult with internal stakeholders and provide solutions on urgent basis.

Summarize findings and conclusions in clear, logical,and easily understood reports for external and internal stakeholders.

Requirements:

• Diploma/Degree in a relevant engineering or technical field

• At least 3 years of relevant work experience in areas of Gas Turbine, Steam Turbine or large-scale rotating equipment design, installation, commissioning, operation, maintenance.

• Customer service experience where there is interaction with plant personnel to deliver service support.

• Practical work experience in troubleshooting rotating equipment problems on site and restoring plants back into service .

• Experience being liaising with Field Service and Engineering to drive technical resolution, identify root cause and drive corrective actions

• Technical knowledge in Gas Turbines, Steam Turbines, Turbine Generators, Large-Scale Rotating Equipment, Control systems and/or Auxiliary equipment

• Strong analytical and problem-solving ability

• Able to develop and write clear and concise technical instructions, procedures, reports, specifications, and proposals.

• Good verbal and written communication skills in English, and able to effectively communicate with internal and external customer at all levels of the organization.

• Able to work in a multidisciplinary team with people from different cultures and nationalities.

• Work experience in Japanese company, and communication skills in Japanese would be added advantages.

• Good Knowledge of MS Office software (Word, Excel & PowerPoint)