Senior Customer Service Assistant Retail (Palais Renaissance)
City Developments Limited
Date: 7 hours ago
Area: Orchard, Central
Contract type: Full time
Responsibilities
Oversee the day-to-day operations of Concierge Counter
Attend to customer enquiries & feedback
Manage gift voucher sale and reimbursement
Support the mall's marketing activities and perform general admin duties
Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
Be mall ambassadors by providing exemplary customer service
All other matters relating to Customer Service and Concierge Counter
Undertake ad hoc projects and responsibilities that may be assigned from time to time
Job Requirements
At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
Proficient in MS Office suite, especially Microsoft Excel
Pleasant disposition with outstanding communication, problem solving and negotiation skills
Ability to multi task with high level of initiatives
Team player with ability to work independently
Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
First aid and AED training an added advantage
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.
Oversee the day-to-day operations of Concierge Counter
Attend to customer enquiries & feedback
Manage gift voucher sale and reimbursement
Support the mall's marketing activities and perform general admin duties
Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
Be mall ambassadors by providing exemplary customer service
All other matters relating to Customer Service and Concierge Counter
Undertake ad hoc projects and responsibilities that may be assigned from time to time
Job Requirements
At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
Proficient in MS Office suite, especially Microsoft Excel
Pleasant disposition with outstanding communication, problem solving and negotiation skills
Ability to multi task with high level of initiatives
Team player with ability to work independently
Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
First aid and AED training an added advantage
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.
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