TELEMARKETING EXECUTIVE

Job Responsibilities :

Reporting to the Team Leader, you are expected to perform outbound sales calls to customers (existing and of affinitive partners) to promote, cross or upsell insurance needs, our products and services using telephone as the main medium of contact

• Responsible for incoming pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management
• Send product information and reply emails to customers professionally
• Deliver an excellent level of customer service and develop relationships with customers to maximize sales potential, retention and renewal and to ensure total customers satisfaction
• Ensure monthly KPIs (Call Performance and Sales Targets) are met and exceeded
• Well versed in insurance products and services
• Assist to handle incoming calls from the general line where necessary, e.g. insufficient manpower or high call volume

Job Requirements :

• Minimum Diploma/ GCE ‘O’ level with at least 1 year of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
• Possess General Insurance certifications (BCP, PGI and HI if applicable) and basic computing skills
• Energetic, outgoing personality, customer and service oriented
• Fast learner, able to work independently and as a team

R2196406

25C2702

Pls email : [email protected]