12 Months Contract Customer Assurance Fraud (Bank)

Job Scope:

• Serve as the primary point of contact for customers to manage scam allegations.
• Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
• Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.

Qualifications
Requirement

• Bachelor’s degree or equivalent required.
• Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
• Preferred experience in a related field, such as Risk Management, CustomerService, or Banking, with a strong focus on problem-solving and customersatisfaction.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, with the ability to learn and adapt to new software applications.