MANAGER

Roles & Responsibilities

Operational Leadership

· Lead and oversee cleaning operations across multiple sites to ensure high standards of service delivery, compliance, and client satisfaction.· Develop and implement operational strategies to improve productivity, efficiency, and service quality.· Drive continuous improvement initiatives to enhance performance and operational outcomes.Team Management and Development

· Supervise and support regional/area managers, site supervisors, and ground staff.· Lead talent development initiatives, including mentoring, training, and performance management.· Promote a culture of accountability, professionalism, and safety within the team.Client Management and Quality Assurance

· Serve as the main point of contact for key clients and stakeholders; resolve complex service issues and maintain strong client relationships.· Conduct regular site audits, inspections, and quality assurance checks to uphold contract standards.· Identify and respond to client needs, tailoring services to suit changing requirements.Budgeting & Financial Oversight

· Manage budgets, forecasts, and financial performance across multiple contracts.· Identify cost-saving opportunities and implement efficiency measures without compromising quality.· Oversee procurement needs and ensure alignment with budget and contract requirements.Compliance and Safety
· Ensure all cleaning operations comply with workplace safety, environmental, and health regulations.· Enforce company policies and procedures, and participate in the review and development of SOPs.· Lead incident reporting reviews and support crisis/emergency response planning.Project & Transition Management

· Lead site mobilization and transition plans for new contracts.· Coordinate with HR, logistics, and procurement teams for seamless setup and service continuity.Business Support & Growth.

· Collaborate with senior management on tender submissions, pricing strategies, and service proposals.· Provide operational input for strategic planning and business development.· Contribute to the identification and development of new business opportunities.Requirements
Education:· Bachelor’s degree or diploma in Facilities Management, Business Administration, Environmental Science, or related fields.Experience:· Minimum 8–10 years in BUILDING CONSTRUCTION, M&E operations, with at least 3–5 years in senior management or leadership roles. Experience in managing multi-site operations is preferred.Leadership: