SuccessFactor Service Delivery Manager

NAVISOFT SOLUTIONS PTE. LTD.


Date: 11 hours ago
Area: Singapore, Singapore
Salary: SGD 6,500 - SGD 12,500 per month
Contract type: Full time

Responsibilities:

  • Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
  • Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
  • Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
  • Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
  • Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
  • Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
  • Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirement:

  • Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
  • Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
  • Has experience in S/4HANA or cloud implementation
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