Application Specialist (Clinical Diagnostics)

Key Accountabilities

• Provide prompt and effective support for customer inquiries related to product application, including troubleshooting and identifying root causes to minimize downtime and improve turnaround time.
• Collaborate closely with the sales team to deliver impactful product presentations and demonstrations to enable sales closure.
• Conduct in-depth product training for customers, ensuring users are confident, competent, and able to operate products safely and effectively.
• Perform evaluations and validations of kits/instruments in accordance with laboratory and industry standards; prepare and submit reports in a timely manner.
• Stay up-to-date with product developments and enhancements through proactive self-learning to maintain high levels of technical proficiency.

Key Competencies Requirement

• Customer-Oriented: Responds swiftly to customer needs and effectively resolves issues, offering alternative solutions when necessary.
• Self-Learner: Demonstrates initiative in acquiring new knowledge and applying it to improve work performance.
• Analytical Thinking: Capable of organizing and analyzing qualitative and quantitative data to identify root causes and implement effective solutions.
• Proactive and Passionate: Takes initiative, demonstrates enthusiasm, and maintains a positive attitude towards work.