Spa Attendant

SPA ATTENDANT

Mandarin Oriental, Singapore is looking for a Spa Attendant to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Spa Department in Singapore, the Spa Attendant is responsible in playing a vital role in providing exceptional services to guests, and ensuring the overall spa and fitness tidiness and appearance. The Spa Attendant reports to the Treatment Manager.

As Spa Attendant, you will be responsible for the following duties:

• Keep work area clean and neat at all times.
• Follow all Standards and Procedures as taught by Spa Operations Supervisor.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
  • Front Desk
  • Spa Retail Area
  • Relaxation Area
  • Preparation Room
  • Fitness Centre
  • Spa Suites
• Report dysfunctional equipment to Treatment Spa Manager
• To maintain inventory of supplies for the operations of the spa
• To attend daily line-ups, weekly and monthly spa meetings.
• Will be expected to assist various demonstrations and events.
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Treatment Spa Manager.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Assist in all areas of the spa as and when necessary.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Treatment Spa Manager.
• Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.
• Will have attention to detail and be able to arrange spa items in a decorative manner.
• To assist in the smooth flow of the guests journey throughout the day.
• Will be expected to aid therapists in setting up for treatments and clearing away after.
• Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen.
• To perform all daily assigned spa attendant tasks.
• Courtesy to guests and other members of staff at all times.
• To attend to guests in waiting areas and fitness centre. Ensuring that they are comfortable as well as offering refreshments.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.
• Will greet each guest with a smile and acknowledge guest even in passing.
• Will proactively offer assistance to all spa guests when necessary.

As Spa Attendant, we expect from you:

• Candidate must possess a good written and verbal command in the English language.
• Preferably with experience working in similar capacity and in hotel industry.
• Good communication skills and enjoys interaction with guests.
• Candidate must be able to work on rotational shift including weekends and public holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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