Field Service Engineer

Job Highlights

• Dynamic, collaborative and positive working environment
• Medical, Dental, Phone, Transport allowances, Insurance, etc
• Opportunities for enhanced learning

Job Description

• To identify and resolve all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
• To conduct preventative maintenance, respond to customers’ calls as and when including off-office hours, on problems related to instruments, troubleshoot problems on site and resolve to achieve customer satisfaction on downtime of instruments.
• To collaborate with sales to install and commission instruments at customers site on time and meet customers satisfaction
• To keep abreast of product development through self-learning so as to achieve personal productivity in problem resolution.
• To monitor spare parts inventory so as to ensure there is no delay in resolution of problems due to spare parts thus achieving customers satisfaction

REQUIREMENTS

Education

• Diploma in Engineering or equivalent. Related technical field and relevant instrumentation experience.

Experience

• At least 1 year of relevant experience in the medical industry
• Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation

Knowledge, Skills, Abilities

• Ability to read, interpret and analyze schematics, assembly drawings, and wiring diagrams
• Ability to use standard test and calibration equipment including digital multimeter
• Basic software skills and computer literacy (networking experience is advantageous)
• Knowledge of service principles, practices, and procedures
• Good verbal & written communications skills
• Excellent customer service attitude
• Able to be on 24/7 on-call duty (weekly rotation basis with the team), to be activated on weekends and “off hours” as required to support clients and business needs
• Able to travel overseas for technical training by manufacturers (when international travel is permitted again)