Customer Support Executive

Job Highlights:

• Embrace a work environment that promotes upskilling

• Employee wellness initiatives

• 5 Days Work
  

Overview: As a Technical Customer Support Executive, you will play a crucial role in supporting customers and the sales team, focusing on technical inquiries related to precision tools. You will also be involved in supporting purchasing and supply chain processes, ensuring smooth operations and facilitating effective communication with clients and internal departments.

Responsibilities:

• Customer Communication: Serve as a primary point of contact for customers regarding technical inquiries, orders, and order delivery.

• Order Processing: Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements.

• CRM Maintenance: Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness.

• Support for Sales Team: Collaborate with the sales team to facilitate smooth operations, delivery schedules, and provide sales weekly reports on win/loss.

• Purchasing and Supply Chain Support: Assist with purchasing and supply chain processes to ensure efficient delivery of products.
  

Qualifications:

• Prior administrative experience, preferably in sales or customer service.

• Proficiency in MS Office and CRM software.

• Strong organizational and communication skills suited to an engineering setting.

• Ability to multitask and work effectively in a team.