Customer Support Executive

Job Highlights: -

• Industry: Industrial Machinery Manufacturing [Precision Tools]
• Location: Chai Chee
• 5 Days Work

Job Responsibilities: -

• Customer Communication : Serve as a primary point of contact for customers regarding technical inquiries, orders, and order delivery
• Order Processing : Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements
• CRM Maintenance : Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness
• Support for Sales Team : Collaborate with the sales team to facilitate smooth operations, delivery schedules, and provide sales weekly reports on win/loss
• Purchasing and Supply Chain Support : Assist with purchasing and supply chain processes to ensure efficient delivery of products

Job Requirements: -

• Prior administrative experience, preferably in sales or customer service
• Proficiency in MS Office and CRM software
• Strong organizational and communication skills suited to an engineering setting
• Ability to multitask and work effectively in a team