Assistant Hospitality Manager

The Hospitality Assistant Manager supports the smooth daily operations of the hospitality and front-of-house functions, ensuring exceptional guest and employee experiences. This role works closely with the Hospitality Manager and reports directly to them, assisting in overseeing service delivery, team coordination, and upholding service standards. The Assistant Manager is also the key liaison with the Workplace Services team, managing day-to-day communications and ensuring alignment across all hospitality touchpoints, including reception, lockers & meeting room management.

Responsibilities

Front Desk Management

• Greet and welcome visitors, clients and employees professionally and kindly.
• Manage the front desk area, ensuring it is organised and represents the company’s image appropriately.
• Float across various front desks and reception points, providing active coverage, support, and supervision to ensure seamless service and adequate staffing at all times. This also includes stepping in to cover breaks, absences, or peak periods.
• Attend to any walk-in enquiries/requests.

Enquiries Support

• Managing and responding to email requests from employees, ensuring timely follow-up on enquiries related to meeting room bookings, workplace services, visitor arrangements, lockers requests and other hospitality matters.

Systems Management

• Oversight and troubleshooting of internal systems, including room booking platforms and building gantry access systems
• Ensures issues are promptly escalated to the Building Management and resolved to avoid disruptions to day-to-day operations.

Office Space Management

• Collaborate with facilities management to maintain a clean, comfortable and aesthetically pleasing environment for employees and visitors.
• Facilitate the booking of event spaces and meeting rooms, ensuring that rooms are set up according to the staff’s requirements with necessary equipment and amenities.
• Assist with the onboarding/offboarding of new and old staff.

Communication

• Act as a central point of contact for internal/external enquiries together with the Hospitality Manager, providing accurate information or directing queries to the appropriate department.
Any other adhoc duties assigned by the Hospitality Manager/Workplace Services Team

Requirements:

• Well-groomed and presentable as this role is front-facing and represents the company’s service standards.
• Minimum of 2–3 years of experience in a hospitality lead or similar supervisory role, preferably in front-of-house, guest services, or workplace experience environments.
• Strong interpersonal and communication skills, with the ability to lead and motivate a team.
• Able to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficient in using hospitality or workplace management systems (e.g., room booking software, visitor management systems).
• Professional, customer-oriented, and proactive in resolving issues and improving service quality.
• Flexible and adaptable, with a hands-on approach to daily operations.