Associate/Senior Associate, Client Success

Exiger’s Diligence team in APAC is seeking highly motivated and inquisitive individuals to join us in making the world a safer place to do business.

We are looking for resourceful, driven professionals with a mix of due diligence expertise and customer service abilities to be based in Exiger’s Singapore office, where we deliver top-notch due diligence product to our clients in APAC.

In this position, professionals will develop hands-on skills on due diligence research and extensive knowledge on the full suite of Exiger’s product offerings, and assist in the daily client success processes.

This is a unique opportunity, as part of an exceptional team and fast-growing company, to make an impact and to achieve broader leadership responsibilities and career trajectory.

Key Responsibilities

• Gain extensive knowledge and skills in due diligence research, and the ability to write clear, concise, and thorough reports for clients (Trainings will be provided)
• Identification of pertinent information and development of useful insights into the subject
• Possess familiarity with Exiger APAC team’s portfolio of client accounts, their stakeholders, and their needs/project scopes.
• Manage the daily case take-in from assigned client accounts as well as oversee the product delivery process to ensure reports are delivered on time, providing superior client experience across all client engagements
• Work closely with Staffing and other stakeholders to ensure sufficient resources are assigned to projects in order to meet clients’ expectations and deadlines
• Coordinate with relevant functions to ensure client needs are communicated and expectations are met accordingly.
• Conduct final review before deliveries
• Coordinate with and support other functions, such as Training, to enhance existing methodologies and processes (e.g., updating or developing scope-specific or client-specific training materials for team members) to ensure client requirements are consistently met
• Actively exploring alternative options in scope or delivery options to meet client expectations, exhausting all options to win engagements
• Evaluate and disseminate clients’ feedback, activity, and pipeline to appropriate stakeholders, assist with the resolution thereof and address with clients
• Act as an Exiger Diligence brand ambassador by exhibiting positive and professional behavior both internally and externally
• Educate clients on Exiger Diligence updates, products, scopes, and processes, as needed
• Support discussions with relevant stakeholders on opportunities or requests, including assisting with the development of presentations, proposals, and vendor metrics
• Participate in and support calls with clients to discuss new projects or to present findings as needed, setting a collaborative tone to engage clients from a consultative mindset
• Engage in client development with local clients in APAC

Knowledge & Skills

The professional should have qualities including but not limited to the below:

• Professional fluency/proficiency in English
• Professional fluency/proficiency in a second Asian language such as Chinese, Bahasa, Thai, Korean, Vietnamese, or other Asian languages a plus
• Strong customer service orientation
• Proficiency in working with Microsoft Office software including Word
• Excellent writing skills
• Rigorous attention to detail
• Superior comprehension and analytical abilities
• Excellent logical thinking
• Ability to work in fast-paced and self-driven environment
• Organizational and time management competency
• Ability to manage and prioritize several projects and assignments simultaneously
• Ability to collaborate vertically and horizontally across the organization
• Basic knowledge of legal system and politics in jurisdictions such as China, Malaysia, Singapore, or Indonesia a plus
• Interest in and understanding of current events, international affairs, financial regulations, economics and/or finance a plus

Professional Experience Required

• Bachelor’s degree required
• We strongly value your experience in the due diligence industry or the client service space