Executive, Operations Performance & Coordination

Executive, Operations Performance & Coordination

Responsibilities As an Executive/Executive in Operations Performance & Coordination, you are part of a dynamic team that will be working in a fast-paced environment. Your responsibilities encompass, but are not confined to:
Operations Support

• Oversee Bus Captain (BC) manpower allocation and projection numbers
• Oversee BC resources for daily bus operations (e.g. absenteeism rate, Over-time, Rest Day Work)
• Manage BC-related Work Instructions (WIs) and Standard Operating Procedures (SOPs)
• Oversee worker transport arrangement
• Planning support of BC recruitment
• Attending of bus stop meeting to identify safety issues for roadworks or bus stop relocations matters that affect operations

Missing Trips Verification (MTV)

• Manage and perform MTV audit & queries pertaining to mileage claims
• Manage and oversee internal MTV audit and compliance
• Ensure all SOPs and WIs pertaining to MTV are compliant by staffs.
• To perform checks on Telematics system, Authority’s data warehouse, Dispatch system for verification of mileage audit and bus operations mileage claims
• Prepares report for daily and monthly mileage
• Prepare and submission of mileage appeal
• Oversees MTV application, Telematics, authority’s data warehouse system related issues
• Liaison with the authority and vendor pertaining to bus operations related issue

Service Development

• Preparation of bus service variation and distance fare quarterly update
• Application of bus service license
• Preparation of posters and supporting documents for all new and existing bus services variation
• Manage design and printing of posters

Coordination

• Preparation and consolidation of weekly bus operations update to management
• Preparation and consolidation of bus operations performance dashboard and slides for management meeting
• Manage and dissemination of bus operations related matters to staff and vendor
• Coordination of all ad-hoc bus operations matter

Performance Reporting

• Preparation of Fleet Adherence Report
• Preparation of Buses Interim / Final mileage report
• Management of Authority’s Instruction and Variation Order documentation
• Preparation and submission of Interim and Final Progress Payment report
• Preparation and submission of Bus Service Reliability Framework (BSRF) performance data exclusion request report
• Preparation and submission of QoS report, summary report for mileage and BSRF (Daily & Monthly)
• Any ad-hoc tasks by Supervisor

Qualifications & Work Experience

• Degree holders, fresh graduates are welcome to apply; 2 years of relevant experience in data analysis would have an added advantage
• Good written and spoken communication skills, with numeracy skills
• Meticulous, ability to multi-task and work within tight timeline
• Possess positive disposition, independent, resourceful and a team player
• Passion and interest for data and numbers

Skills

• Independent, able to work under pressure and multi-task.
• Excellent planning and organizational abilities.
• Critical thinker, self-motivated and a team player
• Self-motivated, proactive, and meticulous.
• Willingness to work overtime and weekends, when required.
• Proficiency in Microsoft Office and PowerBI preferred.

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges

As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.