Café Operation Manager/Supervisor

The Operation Manager/Supervisor is responsible for day-to-day operations of the F&B and merchandise outlet located at the Esplanade. This role involves managing crew members, ensuring exceptional customer service and maintaining a high standard of product quality and presentation.

Responsibilities

Overall responsibility for F&B services and merchandise retail daily operations.

• Responsible for daily operation of ANIPLUS merchandise café outlet
• F&B related matters: Ingredient purchase, QC & Stock count, R&D, creation and implementation of new dishes and beverages, costing control etc
• Merchandise related matters: Merchandise display, QC & stock count etc
• Daily café maintenance and upkeep to meet operational needs, hygiene matters, and safety standards.
• Responsible for part-timers’ duties and roasters
• To ensure proper documentation and procedures relating to F&B stock list and merchandise stock list, work alongside finance team & marketing team for planning and implementation of activities.
• To adopt a customer-orientated attitude. Attend to customers and provide advice on enquires, foods & drinks and merchandise order taking and cashiering for payment process. Respond to customer complaints and questions, resolving issues where possible and referring customers to management as needed
To assist promotion & events planning and execution

Requirements

• Minimum 3 years of experience in F&B/Café, and retail merchandising industry a plus.
• Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred.
• Shop management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative.
• Keen interest in Anime and pop culture.