Sales Assistant / QS

Assist Sales Manager in daily quotes and attend to enquiries from Client.

• Understanding customer needs: Ascertaining client requirements for acoustic solutions, including space type, desired noise reduction, aesthetic preferences, and budget.
• Product knowledge: Providing detailed information about Pepperwall's acoustic panels, their features, benefits, materials, and customization options.
• Recommending solutions: Guiding customers in selecting the most suitable acoustic panels and solutions for their specific needs.
• Presenting samples: Assisting customers with reviewing and selecting product samples.
• Handling inquiries: Answering questions about products, pricing, lead times, installation, and company policies.
• Processing transactions: Assisting with sales orders, quotations, and potentially processing payments or coordinating with accounting.
• Addressing concerns: Handling customer feedback, complaints, or issues in a professional and timely manner. Data entry: Maintaining accurate customer and sales records in a CRM system.
• Reporting: Assisting with generating basic sales reports or tracking inquiries.
• Scheduling: Helping to schedule appointments for sales managers or consultants.
• Communication: Acting as a liaison between clients and the sales team, ensuring timely follow-ups.

Team Collaboration:

• Supporting sales team: Working closely with sales executives or managers to achieve sales targets.
• Sharing insights: Providing feedback on customer trends and common inquiries to the sales and marketing teams.
• Able to work under stress