Customer Service Officer/Executive

RESPONSIBILITIES

• Be the first point of contact to assist customers via phone, email, live chat, and social media.
• Follow up with internal teams to ensure timely resolution.
• Spot trends and flag recurring issues to your team lead for continuous improvement.
• Accurately log all interactions in the CRM system.
• Support order processing, invoicing, and manage spare parts inventory.
• Prepare weekly service and performance reports.

What You Bring:

• Customer service, call center, or banking experience is a plus.
• A positive “can-do” attitude and a passion for helping people.
• Strong communication skills and great phone manners.
• Proficiency in Microsoft Office; SAP knowledge is a bonus.
Willingness to learn – we provide full on-the-job training!

To apply, please send your updated resume in MS Word format to [email protected]

EA Licence No: 18C9228

Registration No: R1108261 (Tan Li Tze)