Executive, Student Outreach

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The shortlisted candidate will work with the Student Recruitment (SRC) Manager and team to support the University’s student recruitment strategies and operational plans. This includes organising and executing targeted marketing, outreach, and promotional activities, as well as providing programme counselling and guidance to prospective applicants.

What You Will Be Doing

Key Responsibilities

1. Student Recruitment and Outreach

• To assist the SRC Manager in the marketing and promotion of the University’s programmes, both locally and overseas.
• To organise, facilitate and participate in local and overseas outreach activities/events such as open houses, education fairs, information sessions, seminars, talks, school/university/company visits, to recruit local and international students, and to ensure these events are carried out as planned.
• To organise and support outreach activities/events for the Schools, such as dialogue sessions.
• To liaise with external stakeholders, such as Institutes of Higher Learning (Polytechnics and ITE) and industry partners, to organise outreach activities/events that promote the University’s programmes locally.
• To liaise with the University’s overseas representatives and/or contacts to organise student recruitment and outreach activities/events that promote the University’s programmes overseas.
• To assist the SRC Manager in making presentations to prospective applicants at outreach events such as open houses, education fairs, information sessions, and events conducted in schools, polytechnics, universities, and other external organisations.
• To maintain proper documentation and filing systems, manage leads effectively, follow up as needed, and produce regular statistical reports on student recruitment and outreach activities/events.

2. Programme Counselling and Customer Service

• To support the University’s promotional efforts and activities by providing appropriate counselling, guidance and encouragement to members of the public interested in the University’s programmes.
• To respond to all programme enquiries received via phone, email and walk-ins, etc., and to manage and monitor those handled by team members.
• To assist applicants in the submission of their applications.
• To maintain and update the leads database (e.g. by recording leads received via phone, email, walk-ins, and other student recruitment activities).
• To ensure prompt follow-up on all enquiries and feedback from prospective and enrolled applicants.

Job Requirements

• Degree Holder with at least 1-2 years of relevant working experience
• Proficient in Microsoft Office applications
• A strong team player with excellent interpersonal, communication and presentation skills
• Possesses a pleasant disposition and demonstrates strong customer service skills
• Self-motivated with a positive attitude; able to work independently and take initiative
• Resourceful and capable of managing multiple tasks in a fast-paced environment
• Enjoys engaging with people and has a passion for organising activities
• Meticulous with a keen eye for detail
• Mature, reliable and exercises a high level of discretion and integrity

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers