Bank Direct Contract, Special Assets Account Manager, Risk Management Group

Job PurposeManage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overduesManage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the BankKey AccountabilitiesPerform call to delinquent customers and monitor repaymentsProactive in managing cases to resolve the NPLs and maximise recoveryAssess rescheduling/settlement requestsAdhere to Enterprise Singapore’s loan monitoring and write-off requirementsUpdate system/database for reporting and tracking purposesResponsibilities* Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement* Be well-versed in own team process and functions* Manage a portfolio of delinquent cases and/or NPLs: * * Get customers to settle overdues* Negotiate repayment terms with customers* Obtain approval for recall of loans, repayment plans, or write-off* Monitor repayment plans* Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral* Liaise with Enterprise Singapore on claim submission* Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...* Update system/database Requirements* Diploma holder and above in any related field* Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered* Knowledge/experience in collection and/or customer service will be an advantage* Basic knowledge of banking and financial products* Proficient in Microsoft Office applications* Team player with good communication and interpersonal skills-en