Customer Service & Sales Executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.


Date: 8 hours ago
Area: Singapore, Singapore
Salary: SGD 3,500 - SGD 9,000 per month
Contract type: Full time

Job Description / 职责描述:

  • Serve as the first point of contact for walk-in customers requiring watch servicing and repair
    作为客户进店的第一接待人,提供钟表维修与服务咨询
  • Explain service procedures, timelines, and basic technical information to customers
    向客户讲解维修流程、预计时间及基础技术说明
  • Recommend and promote additional services such as polishing, overhaul, and battery replacement
    推介额外服务,如抛光、全面保养、电池更换等
  • Record customer details, prepare service forms, and issue quotation or receipt
    填写服务单据,登记客户资料,出具报价或收据
  • Coordinate with watchmakers/technicians and update customers on service status
    与维修技师协调工作,向客户通报维修进度
  • Handle payment, issue invoices, and manage daily sales records
    处理收银与开票,整理每日销售记录
  • Maintain after-sales communication and customer satisfaction
    跟进售后回访,维系客户关系与满意度
  • Assist in retail sales of watch accessories (straps, boxes, winders, etc.)
    协助销售表带、表盒、上链器等相关配件商品
  • Ensure a professional and welcoming reception area
    确保接待区整洁、专业,营造良好客户体验

Job Requirements / 职位要求:

  • Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
    至少 GCE 'O' 水准或大专学历,商业、零售或相关专业优先
  • At least 1 year of experience in retail, reception, or customer service
    至少 1 年零售、前台或客户服务相关经验
  • Interest or basic knowledge in luxury watches is a strong advantage
    对奢华手表有兴趣或基本了解者优先
  • Strong communication and interpersonal skills (English and/or Mandarin)
    具良好的沟通能力(英文优先,如会华语更佳)
  • Customer-focused with a sales mindset and service excellence
    客户导向思维,具销售意识和服务精神
  • Able to handle POS system and basic computer operations
    熟悉 POS 收银系统及基本电脑操作
  • Well-groomed, punctual, and responsible
    仪容整洁、守时、责任心强
  • Able to work retail hours and weekends (with off days)
    能接受零售轮班及周末值班(安排轮休)
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