Centre Manager @ Upper Thomson

Core Function:

The Centre Manager is responsible for managing the operations of the Day Activity Centre (DAC) and provides leadership in strategic and operational planning that includes the implementation of programmes and services for the clients, facilities management of the premises, as well as assigned centralised projects.

The Centre Manager will also drive the enhancement of existing procedures, standards and risk management frameworks to ensure a safe and supportive working environment for staff and clients. He/She will work in partnership with his peers and supervisor to identify, develop and pilot new programmes and services for clients.

Core Responsibilities:

1. DAC Management

• Leads end-to-end operations of the DAC
• Reviews and enhances the framework and structure for the DAC, as well as establishes and implements policies and work processes to ensure efficient service delivery and safety for clients and staff.
• Identifies new needs of clients and caregivers and works with the Programmes and Partnerships Manager to design appropriate programmes to address emerging requirements.
• Plans, reviews, and manages budgets and grants for the DAC's programmes and services.
• Oversees the Case Management team, ensuring adherence to the Standards of Practice (SOP) for client care that includes identifying and resolving the service gaps for the clients, and facilities care plan discussions to ensure holistic care for clients.
• Ensures accurate and timely submission of reports to the respective authorities, e.g. SGEnable, Ministry of Social and Family (MSF).
• Conducts risk management assesments and implements risk mitigation plans to ensure workplace safety (including facilities and equipment).

2. Staff Development

• Reviews, educates and coordinates training programmes relevant and required to equip the Training Officer group.
• Supervises and nurtures staff to ensure they meet performance standards, building a strong teamwork

3. Administration and Facility Management

• Provides administrative and facility management support to the DAC and Headquarters.
• Provides IT Support services in collaboration with the vendors.
• Any other projects/duties as assigned by the supervisor.

Core Competencies:

• Passions for the Mission - Our staff is focused on and dedicated to meeting the expectations of internal and external stakeholders.
• Teamwork - All volunteers and staff are valuable members of SUN-DAC and contribute to the overall success of SUN-DAC. We collaborate and communicate openly and honestly to solve problems, respect each other, learn from one another, grow in our respective roles and contribute to strong morale throughout the organisation.
• Domain Knowledge and Technical Skills - Our staff is committed to possessing the skills needed to best perform in his/her position. As needs and resources change, staff will seek and engage in learning opportunities to improve their skills and strengths.

Core Job Specific Competencies:

• Recruiting and Staffing - recruits the best people and volunteers available for positions
• Motivating Others - creates a climate in which people want to do their best
• Negotiation - negotiates skilfully in tough situations
• Action Orientation - works hard and maintains high energy; seizes opportunity
• Innovation Management - brings creative ideas of self and others to fruition
• Time Management - uses time effectively and efficiently; can attend to a broad range of activities

Core Work Requirements:

Education:

• Bachelor's degree in Social Work, Administration or related field.
• Certification in disability or senior care related field will be an advantage.

Experience:

• A minimum of 5 years of supervisory experience in the Social Service or Healthcare sector preferred, particulary in an outpatient setting.

Skills:

• Demonstrated skills in organisation, management and leadership
• Knowledge of and ability to work effectively with the community and stakeholders
• Excellent presentation and written communication skills
• Self-directed with ability to establish and maintain positive working relationships with staff, volunteers, and the public.