Part-Time Customer Service Officer (Work from home)

Working location: Work from home

Industry: Staffing and Recruiting

Working hours: 4pm to 7pm (Monday to Sunday)

Salary: $8 to $10 per hour

About Us:
At EQUE, we specialize in connecting job seekers with their ideal career opportunities. As a trusted name in the recruitment industry, we are committed to delivering a positive experience for both candidates and clients.

Role Overview:
We are looking for a reliable and people-oriented Part-Time Customer Service Officer to support candidate enquiries and ensure a smooth communication process. This role is ideal for someone with strong interpersonal skills, a professional attitude, and a passion for helping others.

Key Responsibilities:

• Respond to Candidate Enquiries: Handle incoming queries via WhatsApp, email, or phone in a timely and friendly manner
• Support Interview Coordination: Assist with scheduling, reminders, and follow-ups to ensure a smooth candidate experience
• Maintain Communication Records: Update internal systems with accurate and clear communication logs
• Assist in Feedback Collection: Help gather post-interview or onboarding feedback from candidates and compile insights
• Provide General Administrative Support: Aid the team with ad-hoc tasks related to customer communication and data entry
• Uphold Service Standards: Represent the company professionally and maintain a high standard of customer engagement

Requirements:

• Prior experience in customer service or administrative support preferred
• Strong communication skills in both written and spoken English
• Friendly, patient, and approachable personality
• Able to multitask and manage queries independently
• Comfortable using WhatsApp, Google Workspace, or CRM tools
• Able to commit to part-time hours (flexible schedule, including weekend support if needed)

What We Offer:

• A collaborative and supportive team environment
• Exposure to the recruitment industry and career development opportunities
• Meaningful work in improving the candidate experience

How to Apply:
If you enjoy helping others and thrive in a customer-facing role, we’d love to hear from you. Apply now and be part of a team that puts people first!